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Just as the healthcare community begins to regroup from prolonged pandemic conditions, it is faced with a new challenge – the “catch-up” period. The COVID-19 pandemic disrupted the routine healthcare flow dramatically as providers had to scale back operations and patients avoided care out of fear. A report from the Urban Institute finds that one in three […]

Editor’s note: We first published this post on 09/04/2020.  It was one of our most-read columns, and we thought you might enjoy it again. Employee engagement is defined as the emotional commitment the employee has to the organization and its goals. It is what separates those that are content and those that go above and

Providing documentation during a pharmacy audit is always a challenge. Perhaps you’ve seen carts of binders and files being rolled to wherever the audit team is located. The virtual surveys brought on by the COVID-19 pandemic have added another layer of complexity. Manual (paper) records must somehow be presented to an inspector, either one at

Providing documentation during a laboratory inspection is always a challenge. We’ve all seen carts of binders and files being rolled to wherever the inspection team is located. The virtual surveys brought on by the COVID-19 pandemic have added another layer of complexity. Manual (paper) records must somehow be presented to an inspector, either one at

StaffReady is re-releasing this blog article, originally published in 2018.  It has great content, and some additional information and links have been added.  We hope you find this useful! – Editor I recently went through a CAP inspection for our lab. In fact, it was my sixth time having gone through an inspection. And even after this

In Part I of this series, we talked about preparations a laboratory could make in getting ready for an initial or biennial CAP inspection. Part 2 will focus on preparing staff for a CAP inspection. Staff preparation Laboratory staff are integral to successful laboratory operations. The CAP recognizes this fact and tasks inspectors to ask

Medical laboratories are highly regulated operations requiring strict adherence to standards and regulations to be granted accreditation. As part of the accreditation process, a laboratory must be inspected. For laboratory staff, the regular inspection cycles produce some of the most stressful experiences they will likely have while working in a lab. Fortunately, whether it is

This article follows the four-part series on preparedness for a Joint Commission Survey. All four articles in the series can be accessed here. Our blog series on Joint Commission Surveys gave those new to Surveys a brief introduction to the topic. A series of blog articles, of course, can never provide the level of detail any organization would need

This article, “Have a Plan”, is the final installment in a four-part series on preparedness for a Joint Commission Survey. This article addresses being prepared for the details and activities that come with Survey Day. All four articles in the series can be accessed here. Our last article covered performing Mock Tracers in your department and

This article, “Self-Survey”, is the third in a four-part series on preparedness for a Joint Commission Survey. This article addresses the process of performing a mock Survey on your own department or facility.  No Fear As we mentioned in the last article, it is time to become skeptical, hard-nosed, and thick-skinned. You and your fellow leaders are armed with