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This article, “Past Performance”, is the second in a four-part series on preparedness for a Joint Commission Survey. This article addresses a review of your past Joint Commission Surveys.  Our last article introduced the reader to Surveys (inspections) performed by The Joint Commission (TJC). Here we cover looking back at past Surveys and actions taken. Once again, remain focused on […]

This article, “Get Informed”, is the first in a four-part series on preparedness for a Joint Commission Survey. This article addresses the newcomer to Joint Commission Surveys. Future articles will dig deeper.  Joint Commission Surveys. These three words can release powerful emotions – anxiety, worry, and downright fear, amongst others. The reality is that Survey day does not

In Times Like These It’s close to the end of 2020, and everyone in healthcare is gearing up for another projected wave of COVID-19 outbreaks. The US healthcare system is in the ninth month of crisis management. As the weeks drag on, the normal stressors weathered easily before have become hair-trigger flash points with staff.

This post originally appeared in March 2020.  It’s received quite a bit of attention, so we’ve updated it and are posting it again   As we all know, preparing for an inspection should never be a last-minute activity. Constant discipline and a steadfast dedication to quality are both required. Having the right tools to maintain

Employee engagement is defined as the emotional commitment the employee has to the organization and its goals. It is what separates those that are content and those that go above and beyond to see the organization succeed. More and more organizations are shifting a large focus to employee engagement and hiring consultants to help improve